We try our hardest to make every effort to ensure that the service you receive from this website is excellent; however, we understand that sometimes things may not fully work to your expectations. If you would like to make a formal complaint, please contact us your concerns to hello(at)simplepayday.co.uk or alternatively you can send your complaint in writing to

47 mount pleasant road
London
N17 6TR

We will aim to answer your complaint as soon as possible but sometimes it could take a little longer to carry out our investigations and in these instances, we will issue our final response within eight weeks from when your first complained to us. If for any reason we are unable to conclude our investigation within this time or you are unhappy with our final response. You will be able to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS will only deal with your complaint if you have contacted us first to be given the option to be able to put things right for you. So please contact us so we can see if we can help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0300 1239 123.

Email: complaintinfo@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk